Privacy Policy

We are C. & J. Clark International Limited and a collection of global subsidiaries and affiliate companies, including C. & J. Clark Retail, Inc. and C. & J. Clark Canada Limited, that collectively are referred to as Clarks. Together we may act as controllers of your personal data. C. & J. Clark International Limited is registered in England and Wales (company number 00141015) with a registered office at 40 High Street, Street, Somerset, BA16 0EQ.  C. & J. Clark Retail, Inc. is headquartered at 140 Kendrick Street, Needham, MA 02494.  C. & J. Clark Canda Limited is headquartered at 2881 Brighton Road, Oakville, Ontario, L6H 6C9, Canada.   

We care about your personal data. In this privacy policy (“Policy”), when we mention “Clarks”, “we”, “us” or “our”, we are referring to all of Clarks’ global subsidiaries and affiliate companies. The term “personal data” as used herein is the same as “personal information” as defined in various applicable data privacy laws.  For the purposes of applicable data protection laws and regulations, we are the data controller of your personal data. For purposes of our U.K. business, we are registered with the Information Commissioners Office in the UK with reference number Z5755995. 

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Notice. If you have any comments, questions or requests in relation to this notice or how we handle your personal data, please address them to Privacy, Box No. 87, C. & J. Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ or please use the button below to exercise your rights.

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We are only able to process your personal information if there is a legal basis for us to do so. We rely on different legal bases for the processing we conduct. These are as follows:

Consent

The legal basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalised information through various means, when you authorise the sending of push notifications to your device, when you give your consent through the settings of the cookies or the privacy of your device, or when you accept the legal terms to participate in a promotional action or to publish your photographs on the Site or on our social media channels.

Necessary for the performance of a contract between us

It is necessary for us to process your identity and contact information, payment information, transaction information and account login details for the performance of certain contracts between us. This includes the services made available through our Site including the sale of our products and the operation of our competitions and contests. We rely on this legal basis to process your orders, returns and payments, register you for an account, manage your account and relationship with us, run competitions and provide good Customer Care.

Necessary to comply with our legal obligations

In certain circumstances, we use your personal information to enable us to comply with our legal obligations, including to prevent, detect and investigate fraud or to exercise your consumer rights.

Necessary for the purposes of our legitimate interests

Processing your data is necessary for the execution of the terms that regulate the use of the Website. In other words, for you to register as a user on it, process your purchase, or to reply to inquiries in our customer service and privacy channels, we need to handle your personal data. Otherwise, we cannot manage your registration, purchase, or address your enquiries. We believe we have a legitimate interest in linking your purchases and the data we collect about your activity through the various channels of the Website to your account. We also believe we have a legitimate interest in performing the necessary checks to detect and prevent potential fraud or fraudulent uses when you use the Website, for example, when making a purchase or return

Your Account (In-Store or Online)

When you register on a Clarks’ Site(s) or in a Clarks store for a Clarks account (“Account”), we may ask for your first and last name, email address and you will need to set a secure password to set up your account. We also allow you the option of providing additional information, including, but not limited to, your date of birth and gender. The more we know about you, the more we can personalise your shopping experience and tailor our specific products and promotions to meet your interests.

Product Purchases

When you make a purchase through our Site or in store, we may ask for information such as your name, email address, billing address, telephone number, payment card information, and shipping address. This information is used to process, confirm, and ship your order.

When shipping an order to a third party, you will need to provide their name, shipping address, telephone number, and email address. Such information is used solely to complete the order and to notify the recipient of their shipment. We will not use the personal data for marketing purposes.

Surveys and Contests

We may, on occasion, run surveys, sweepstakes, contests, or other promotions. If you choose to participate, we may ask for certain personal data, including without limitation, your name, mailing address, email address, social media profile and/or telephone number. We use this information to administer the relevant promotion and for award notification purposes, as applicable. These promotions generally are available for those aged 18 and over.

Product Ratings, Feedback and Reviews

When making a purchase, you may be sent a link post-purchase or receive an email that allows you to provide ratings and reviews about our products. To submit a review, you may need to provide some personal data to us. We are then able to associate you with the review you are submitting. We may use information in your review to personalise your Site experience or tailor our product offerings to meet your interests.

Customer Care

On occasion, you may need to contact our Customer Care team to support you in your purchase journey, to make a return or exchange, to change your personal data preferences, or for other reasons. To facilitate this and to provide an excellent level of service, we may require further information from you to help with any enquiry you may have.

Cookies & Interest Based or Behavioural Advertising

Please refer to our Cookie Policy incorporated here.

Categories of Third Parties with Whom We Share Your Personal Data

• members of the Clarks group of companies, where they assist us in providing products to you;

• companies that help us get your order to you, such as payment service providers, warehouse operators and delivery companies;

• marketing service providers, such as marketing agencies and advertising partners who help us market our business;

• customer service providers who are able to support you before, during and after your purchase.

• technology service providers, such as companies that support our IT, help us analyse the data we hold, assist us in sending communications to our customers, and help us to develop and host our websites and apps;

• professional advisors, such as companies that provide us with legal or financial advice;

• credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud and other unlawful activities;

• social media sites;

• third-party hosting providers for events companies and companies that assist in the administration of contests and promotions.; and

• if any part of our business is outsourced, sold, or merged, where permitted by law, we will share your data with the new company so that we may continue to sell our products to you and they may use your personal data in the same way as set out in this Policy. We will of course inform you of any such change and give you an opportunity to opt out of your personal data being shared with a new company.

Categories of Personal Data We Share with Third Parties

• name

• address

• phone number

• email

• masked credit card information

• gender

• birth date

• purchase history

• cookies, including your device detail and IP and MAC address

Business Purpose for Disclosing or Sharing Your Personal Data with Third Parties

• To perform services, such as providing advertising, marketing services or analytics services; and marketing by Clarks

• To perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments

• To detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

We want to protect your personal data to the highest standards globally. In order to process your personal data for the purposes set out in this Privacy Notice, we may transfer your personal data to third parties and other companies in our group that are based outside of the EEA or the UK. On occasion, we may manage/process your personal data and provide additional services/support from countries outside of the country you in which you reside. We may transfer your personal data to other countries that have an adequacy status with the UK and/or EU. Where there is a business need for us to transfer your personal data to a country that does not have an adequacy status with the UK or EU, we will ensure that appropriate transfer mechanisms are in place as provided for by the UK or EU GDPR. We do not allow third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.

Summary of Rights

You have certain rights over your personal data depending on the country, province, or state in which you reside. For residents of at least the UK, EU, various U.S. states, and Canada, your rights are as follows:

• The right of access
  You have the right to access and receive a copy of their personal data, and other supplementary information.

• The right to correct
  You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

• The right to be forgotten (erasure/deletion)
  You have the right to have personal data erased. Also known as right to be forgotten. Certain conditions apply.

• The right to unsubscribe/opt-out, including the right to make a Do Not Sell or Share My Info Request
  You have an absolute right to stop their data being used for direct marketing.

• The right to data portability
  You have the right to obtain and reuse your personal data for purposes across different services. You can move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

• The right in relation to automated decision making and profiling
  You have the right to prohibit Clarks from making business decisions based solely on an automated process without human intervention. Clarks does not utilise automated decision-making or profiling.

• The right to object
  You have the right to object to the processing of your personal data in certain circumstances.

• The right to restrict processing
  You have the right to object to the processing of your personal data in certain circumstances.

• Notice/transparency requirement
  We must be transparent about how we process your personal data and provide the relevant notices to support all our activity with your data.

• Prohibition on discrimination
  We are prohibited from treating you differently if you choose to exercise your privacy rights.

• Purpose/processing limitation
  We must only collect/process your personal data for a specific purpose that we have already outlined to you.

You have the right to request the following information about the personal data we have collected about you:

• the categories and specific pieces of personal data we have collected about you.

• the categories of sources from which we collected the personal data.

• the business or commercial purpose for which we collected or shared the personal data.

• the categories of third parties with whom we shared the personal data; and

• the categories of personal data about you that we sold or disclosed for a business purpose, and the categories of third parties to whom we shared or disclosed that personal data for a business purpose.

Response Timing & Format

We reserve the right to respond only to verified consumer deletion or access requests. A verifiable consumer request is one made by any individual who is:

• the consumer who is the subject of the request,

• a consumer on behalf of the consumer’s minor child, or

• by a natural person or person who can demonstrate they are lawfully authorised to act on behalf of a consumer.

We endeavour to respond to a consumer who has verified their identity within 30 business days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your data privacy rights. We will not:

• deny you goods or services.

• charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• provide you a different level or quality of goods or services.

• suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Our Sites may contain links to other third-party websites or resources, which are not controlled by Clarks. Clarks is not responsible for any non-affiliated websites, whether linked or otherwise. Such websites may have their own privacy policies and terms and conditions which will govern your access and use of their site.

We take the security of your personal information very seriously and put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

For more detailed information on protecting your personal data and devices against fraud, identity theft, viruses, and other online threats, you can visit Get Safe Online (www.getsafeonline.org) or US Cyber Security & Infrastructure Security Agency (https://www.cisa.gov/be-cyber-smart).

We do not knowingly collect or solicit personal data from individuals under the age of 16 through our Sites. If we obtain knowledge that an individual under 16 has submitted personal data outside of this Policy, we will delete that information as soon as possible. If you believe Clarks may have obtained information in violation of this Policy, please contact us.

We understand your personal data is important to you. If you have any comments, questions, or requests in relation to this Policy or how we manage your personal data.

Use this link to exercise all your Data Privacy and Protection rights here.

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If you prefer to send us direct mail requests, please use the following addresses:

Privacy, Box No. 87, C. & J. Clark International Limited, 40 High Street, Street, Somerset, BA16 0EQ

Privacy, C. & J. Clark America, Inc, 140 Kendrick Street, Needham, MA 02494

If the matter relates to anything else, please do not hesitate to contact our Customer Care Team who will be happy to support you. If you have any questions about this, please contact us or call.

We may update this privacy policy from time to time. If any change occurs, an updated policy will be posted on our Site along with a notice outlining the change.

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Clarks manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/ If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Supporting three impactful organisations

As a token of our appreciation we are pleased to announce Clarks is donating funds to three charities globally; Direct Relief, National Emergencies Trust and Unicef. We are also providing 5000 pairs of Clarks shoes to medical personnel. For More details