Delivery and Returns

Standard Delivery By Evri (7-15 working days)

£3.99

FREE Delivery on orders over £25

Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays)
FREE standard delivery over £25
£3.99 on orders under £25
Deliveries may take longer for remote locations or during busy Sale periods
Orders shipped from a Clarks store will be delivered via Royal Mail

Free Returns

Return within 14 days with receipt

You can return your purchase within 14 days of receipt for a full refund. Any returns must be unworn or unused and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase. This is in addition to, and does not affect, your statutory rights. Once we have received and processed your return, you will receive a refund by the same method as you paid.

Please return faulty goods within 6 months for a full refund.

If you don't have your receipt or delivery documents, you can provide a credit card or bank statement as proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scan your documents.

Please note that purchases from our Outlet website can only be returned via our returns portal, and cannot be returned into any of our retail stores.

Return by Post

Use our Returns Portal for

Returns within 14 days with receipt

Please follow the steps below to create your returns label or QR barcode for in-store printing:

Go to our Online Returns Portal.
You’ll be prompted to enter your order number (e.g. 712345678) and billing postcode.
Select the item(s) you’d like to return and then the reason for return.
Select your preferred shipping method and enter the required information to register your return.
Send your items back to us with the original packing slip, so we can identify your order number.
Once your return has arrived back at Clarks, we will issue your refund.

Faulty Returns

Faulty goods returns are accepted within 6 months of the order placed date and are eligible for a refund or exchange.

Faulty goods within 28 days of order placed date (14 days for reduced price) can be logged through our Returns Portal For any faulty goods over 28 days old (14 days for reduced price), please Contact Us. We will require the following information to process your request:

Email Address
Name
Order Number
Description of Fault
Uploaded photographs of the product (please ensure any faults are clearly shown):

Sides of shoes
Front & back of shoes
Sole and inside of shoes (please ensure product code information is shown)

Once we have received and reviewed your request, we will be in touch outlining the next steps.

Delivery charges are always refunded if your order is faulty. Otherwise, we can’t refund delivery charges when orders are returned.

Unfortunately not. Once an item has been ordered, the price is fixed for both home delivery and when collecting from store.

You can keep an eye on our latest sales and promotions by signing up to our marketing emails.

When returning one item from a multi-item offer, the discount will usually be split evenly across the items, so you won't receive the full value of the product back. Discounts can vary, so for more information please contact us.

Unfortunately, we’re unable to automatically refund you when you return items by post that you paid for in a Clarks store. Once we have received your returned items, we will contact you to take the information we need to process your refund.

If you return your items purchased in-store to a Clarks Outlet store, the refund will be processed immediately. In-store purchases cannot be returned to a Full Price store. On-line purchases must be returned through the Returns Portal.

For items bought in store with a Clarks Gift Card or eGift, your order value will be credited back to a Gift Card. Cash or credit/debit card alternatives can’t be issued.

Your item(s) may be ineligible for return if more than 14 days have passed since the order was delivered. Returns on Faulty goods are accepted within 6 months of purchase, please Contact Us. We will require the following information to process your request:

Email Address
Name
Order Number
Description of Fault
Uploaded photographs of the product (please ensure any faults are clearly shown):

Sides of shoes
Front & back of shoes
Sole and inside of shoes (please ensure product code information is shown)

Once we have received and reviewed your request, we will be in touch outlining the next steps.

Once you’ve logged your return through our Online Returns Portal, you’ll receive an email with your returns label and QR code attached. If you don’t have the email, please contact us and we’ll be able to issue a replacement.

If the products you are returning don’t fit into one bag, you can use the Returns Portal to produce a returns label for each parcel.

Providing the return products have the same order number, then all you have to do is go through the Returns Portal twice – each time selecting the relevant return product for each package.

Each time you go through portal, you can print a unique returns label for the carrier or your choice.